When we usually buy things, we will usually ask the shopkeeper: "Is this after-sales service guaranteed?" In fact, when we choose companies and product, we have already decided which company's overall after-sales service we trust. After-sales service not only refers to repairing things after they break down, but also includes pre-sales and sales, which is a systematic process service.

We could learn from a survey: A satisfied customer will trigger 8 potential businesses, and an unsatisfied customer will affect the purchase intention of 25 people. At the same time, the probability that consumers will purchase the same manufacturer's products again because they are satisfied with the after-sales service will be three times higher than the probability that they will purchase again if they are satisfied with the product.

With the rapid development of the economy, words such as complaints and after-sales are increasingly appearing in people's vision. Also, today's customers are no longer limited to price, but now have very high requirements for quality.

The same is true for enterprises from another perspective. How to make customers believe in the quality of their company's products, and how to make customers buy and consume with peace of mind? After-sales service certification is particularly important at this time.

There is an old saying that: "A ture man won't stand beside a collapsing wall." Only by establishing a complete and mature after-sales service system and adhering to system principles will enterprises not be in a dilemma when facing customer complaints due to various reasons.

After-sales service has become an important part of enterprise operations and plays a very important role in the development of enterprises.  The five-star after-sales service certification further proves the company's advantages and strength in after-sales service, and is even more important to the company.

In today's increasingly prominent product quality, enterprises not only need to rely on technology, quality, price and other strength to gain a competitive advantage, after-sales service system is also due to the added value for customers and attention, products and services have already participated in the market competition as a ー as a whole. With the certification strength of five-star service level, enterprises can walk in the forefront of the industry, create a one-stop service for customers to be responsible for the end, and constantly meet customer requirements, beyond customer expectations.

Shanghai MCKE Food Machinery Co., Ltd. is located in the convenient transportation of Shanghai Fengxian, in the company's development and growth in these years, the company has always provided customers with good products and technical support, sound after-sales service. Mainly engaged in food machinery, food mold manufacturing, processing, wholesale, retail, chemical raw materials and products wholesale, retail, engaged in the import and export of goods and technology business. Sales network throughout Taiwan, mainland China and all over the world, such as Malaysia, Thailand, South Korea, Myanmar, Outer Mongolia, Singapore, the Netherlands, Poland, Egypt, Belgium, the United States, Russia, the bakery industry is not only full of love, but also has a deep sense of mission.

Maike passed the "five-star" after-sales service certification this time, which fully reflects the standard and quality of the company's after-sales service, better demonstrates the company's strength, and reflects the company's management philosophy of focusing on serving customers and focusing on service. It had always been adhering to the tenet of customer first, serving customers wholeheartedly, and will continue to improve services in the future, and enhance customer experience through various forms of innovation.

The commodity after-sales service evaluation system certification is the use of the "commodity after-sales service evaluation system" standard (GB/T27922-2011), to audit the service ability of the enterprise, evaluate the service level, and issue the "service certification certificate"; GB/T27922 is applicable to all kinds of production, sales and service enterprises registered in the People's Republic of China.The result of certification is to prove that the enterprise has implemented after-sales service in accordance with the standard, and has reached a certain level (star); At the same time, it objectively reflects the reality of the after-sales service work of Chinese enterprises, accurately measures the actual level of the after-sales service of enterprises; It can also help enterprises find and overcome the shortcomings in after-sales service work and promote the improvement of their after-sales service work.

0

The result of the certification is to prove that the enterprise has implemented the after-sales service according to the standard and has reached a certain height (star). It is the certification of the scoring system, which measures the level of service ability according to the score value of the evaluation:

Reach 70 points (including 70 points) or more, standard level after-sales service;

More than 80 points (including 80 points), 3-star after-sales service;

More than 90 points (including 90 points), four-star after-sales service;

Reach 95 points (including 95 points) or above, five-star after-sales service.